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Remote banking


Telephone fraud protection

Telephone fraud protection

Please, be hereby informed that phone calls alongside with e-mails and SMS are used by fraudsters for gathering the confidential information about you and your accounts and are often similar to genuine calls.

Important notice:

  • Remember that bank or bank authorized processor employee may ask you to provide mother’s maiden name (memorable word), specified by you in the application for opening of account or card, for your authorization only, when calling the bank Clients Support Service or bank authorized processor Clients Support Service if you initiated a call.
  • Bank employee never asks you to pronounce your card PIN-CODE.

If you have received a suspicious call on behalf of the bank, please, specify the purpose of the call, department and subsequently contact EVROFINANCE MOSNARBANK Clients Support Service employee to confirm the authenticity of this call. Also, confirm cases of reception of suspicious mails (including e-mails) on behalf of your Bank.


Client Support:

Main office address:
29 Novy Arbat
Moscow 121099

Phone: +7 495 967 81 82
Fax: +7 495 967 81 33

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